I’m not sure what happened, but after speaking to District Management in Charlotte, it looks like there is going to be some recourse on the aforementioned issues. The misdelivery issues are apparently something that are easier to fix, but the Greenville center causing delays and lost mail is getting their attention.
It helps to be able to give concrete examples of mail problems. I thought the lady was going to choke when I told her about the certified mail being misdelivered and the carrier just shrugging his shoulders when he came to pick it up.
Accountability. All jobs ought to have it.